A Gulf Coast East District Sponsored Event

Managing Difficult Clients in a General Hospital Setting for the Occupational Therapy Practitioner
Date:  August 23, 2025
Time:  9:00 AM - 11:00 AM 
Location:  Virtual via Zoom
Presenter: Sally Harris King, COTA              

                  Senior COTA |Ben Taub Mental Health Services

Course Description: Dealing with difficult patients can represent a significant burden for a therapist. It is productive to view this as a product of the interaction between therapist & patient, in which both have a responsibility.

Learning Objectives:

1. Define a difficult patient
2. Identify challenging behaviors
3. Understand components of difficult encounters
4. List the four categories of difficult clients per Groves
5. Review successful skills in working with each client category and type of encounter
6. Learn to use the CALMER approach
7. Contrast Groves taxonomy with Osler’s Aphorisms
8. Cultivate a curiosity that considers a patient’s dignity and humanity

2.0 Contact Hours - TOTA approval is pending
Enrollment through TOTA Learning Management System

Cost:
FREE to current TOTA members! Not a member? By becoming a member, you would be supporting your state association and enjoying cost savings while earning CE contact hours!
Non-Member OT/OTA $20
Non-Member Student $10